Managed IT Services Los Angeles
Local IT support, run by a cybersecurity team.
CyberDuo is a managed service provider (MSP) delivering cybersecurity-first managed IT services and IT support to Los Angeles businesses from its Los Angeles headquarters in Glendale: a 24/7 helpdesk with a 10-minute average first response, 24/7 security operations, same-day on-site support across Los Angeles County, and pricing of $125 to $250 per user per month on an annual agreement.
- SOC 2 Type II attested
- Microsoft Solutions Partner
- 5.0 on Clutch, 39 verified reviews
- Los Angeles HQ in Glendale
- 24/7IT helpdesk and security operations
- Same dayon-site engineer dispatch, LA County
- 4 to 6 weekstypical onboarding
- 10 min average response time
Request an MSP Quote
10 min
Average first response
98.5%
Positive ticket satisfaction rating
85%
Issues resolved on the first call
97%
Client retention over 5 years
What Los Angeles businesses get from CyberDuo's managed IT services
Cybersecurity-focused IT services
24/7 threat detection and response, email security, MFA, and staff training are part of the standard service, not a separate package.
24/7 IT support measured in minutes
Average first response is 10 minutes. The helpdesk is available around the clock, and emergencies are answered by engineers rather than an answering service.
Same-day on-site visits
Engineers dispatch same day from the Glendale headquarters to any part of Los Angeles County.
Dedicated Solutions Architect
A named architect owns your technology roadmap, security reviews, and budget planning, with quarterly reviews.
Backup and disaster recovery
Encrypted, immutable backups for workstations, servers, and Microsoft 365, with tested restores, so ransomware is a recovery exercise rather than a shutdown.
Predictable pricing
One per-user monthly fee covers support, security, and strategy. Hardware is sourced at or below MSRP, and licenses are billed at list.
How much do managed IT services cost in Los Angeles?
| Factor | Effect on price |
|---|---|
| Compliance scope | Higher. HIPAA, SEC and FINRA, NIST 800-171 and CMMC, and TPN environments include evidence collection and control reviews. |
| On-premises servers and multiple offices | Higher. More infrastructure to monitor, patch, and back up. |
| Fully cloud, Microsoft 365 only | Lower. |
| Co-managed with an internal IT team | Scoped per engagement, priced below fully managed. |
| Legacy or specialized line-of-business systems | Higher. |
Included at every price point: 24/7 security monitoring and response, endpoint protection, email security, multi-factor authentication, security awareness training, Microsoft 365 backup, patching, documentation, and quarterly reviews with a dedicated Solutions Architect. Our 2026 Los Angeles pricing guide explains the numbers in more detail.
When you compare proposals, line up four things: what the monthly fee covers, what is billed separately (licensing, onboarding, projects), the response commitments in writing, and who you call at 2am. The lowest per-user number rarely survives that comparison.
Planning estimate for your headcount
$125 to $250per user per month, fully managed
10 people300 people
Monthly budget range
Headcount multiplied by the published range. Licensing, onboarding, and projects are itemized separately in a proposal, and a scoped proposal can fall outside this range.
24/7 IT support and onsite service in Los Angeles
24/7 remote IT helpdesk
Phone, email, or the icon on every workstation, around the clock, for sign-ins, email, devices, applications, and connectivity. Engineers triage every ticket and escalate when deeper work is needed, so recurring problems are tracked as well as fixed.
Local onsite IT support
Same-day engineer dispatch from the Glendale headquarters across Los Angeles County for hardware, network equipment, office changes, and hands-on troubleshooting.
Security monitoring and response
24/7 threat detection from our in-house security operations center, with investigation, containment, and a written incident report when something happens.
The 10-minute figure is the average time to a first response from an engineer, not a resolution time; resolution depends on the issue, and onsite visits are coordinated around your location and service scope. Every ticket, response, and resolution is logged, and clients receive a monthly service report. Details on the 24/7 IT helpdesk and remote and on-site support pages.
What is included in our full Managed IT Services Los Angeles?
| Area | What CyberDuo does | Cadence |
|---|---|---|
| IT helpdesk | Phone, email, and desktop-icon ticketing; remote fix first, on-site same day when needed | 24/7 |
| Security operations | 24/7 monitoring, threat detection, and response from our in-house SOC; endpoint protection; email security; identity protection with MFA | Continuous |
| Patching and updates | Operating system and third-party application patching | Weekly |
| Network management | Firewalls, switches, Wi-Fi, and connectivity monitored, configured, and documented (network management and monitoring) | Continuous |
| Microsoft 365 and Azure | Administration, security configuration, licensing, and Microsoft 365 backup; Azure management for hybrid and cloud-hosted workloads | Continuous; license review quarterly |
| Backup and recovery | Workstation, server, and Microsoft 365 backup with tested restores | Daily; restore test quarterly |
| Security awareness | Phishing simulations and short training for all staff | Monthly |
| Hardware lifecycle | Monthly hardware report; 3 to 5 year replacement cycle; procurement at or below MSRP | Monthly |
| Strategy | Dedicated Solutions Architect; technology and security reviews; budget planning; business continuity planning | Quarterly |
| Compliance | Control mapping and evidence for HIPAA, NIST 800-171 and CMMC, SOC 2, SEC rules, TPN, and cyber insurance renewals | Ongoing |
| Projects | Smaller projects included; migrations, office moves, and larger IT projects scoped separately | As needed |
See the service pages for detail: IT helpdesk, 24/7 threat detection and response, endpoint management, backup and disaster recovery, vCIO and vCISO services, and compliance and risk assessments.
Case studies from Los Angeles clients
Financial services, cloud migration
Built Azure infrastructure, migrated directory services and data in phases, and completed security reviews, performance checks, and user training along the way.
Healthcare, managed IT
Maintained network and telephone systems, combined remote support with scheduled on-site visits, and advised the practice on technology purchases and workflows.
Auto auction, managed IT
Maintained servers and workstations, managed phone and network systems, and provided remote and on-site support for the technology behind the company’s Friday auctions.
More on the case studies page, including Microsoft 365 security and compliance for a technology company and managed services for a gaming company.
Client reviews for Los Angeles managed services
Featured in Los Angeles publications
Why do businesses need Managed IT Services in LA?
A close call
An employee in accounting nearly wires a vendor payment to a spoofed account. A phishing email gets clicked at the worst possible time. A company two doors down makes the news for ransomware. When you ask your current IT provider about it, the answer is a quote for a security package, which tells you security was never part of the plan. At CyberDuo it is the plan: 24/7 threat detection, email security, MFA, and staff training are in every agreement from day one, not on the upsell menu.
A compliance deadline
A studio sends a content-security questionnaire before approving you as a vendor. A defense prime in El Segundo sends a CMMC flow-down letter. Your cyber insurance renewal arrives with twenty new requirements and a deadline. These are not IT tickets; they are revenue events, and a break-fix provider cannot answer them. We work in these frameworks daily: HIPAA, NIST 800-171, SOC 2, CCPA. We hold our own SOC 2 Type II attestation, so we can show you our audit instead of describing one.
Support that got slow and expensive
Tickets that age for days. On-site visits scheduled like cable appointments. An account manager who has changed three times this year. Traffic should not decide when your server comes back online. Our average first response is 10 minutes, 85% of issues are resolved on the first call, and engineers dispatch same day from our Glendale headquarters for IT support anywhere in Los Angeles County.
If any of these is familiar, the initial assessment is free, and the report is yours to keep either way.
Industries we serve in Los Angeles
Studios and distributors now require every vendor touching pre-release content to pass security assessment, including TPN (Trusted Partner Network) review. We help production companies, post houses, and media vendors build TPN-ready environments: hardened content workflows, access controls around dailies and cuts, and the documentation assessors expect, while keeping creative teams fast with secure remote editing and high-performance storage and transfer.
Consultancies, agencies, and accounting firms run on responsiveness, yours and ours. We protect client data, support hybrid teams without friction, and scale with headcount, so a growing LA firm never has to choose between moving fast and staying secure.
RIAs, lenders, CPAs, and fund managers across Los Angeles work in environments where confidentiality and audit readiness are non-negotiable. SEC cybersecurity rules, FINRA expectations, and client security questionnaires are daily territory for our team, and our own SOC 2 Type II attestation means we hold ourselves to the same audited standard we build for you.
For LA firms from Century City to Downtown, client confidentiality is the product. We secure document management systems with matter-level access controls, harden email against the wire-fraud and impersonation schemes that target firms during transactions, and keep attorneys productive in the office, in court, and at home, without compliance slowing down billable work.
From multi-location medical groups to surgery centers and specialty clinics across LA County, we deliver HIPAA-compliant managed IT: secured EHR access that never slows down patient care, encrypted and immutable backups that survive ransomware, business associate readiness, and staff training that measurably reduces phishing clicks. One of our longest-running LA clients is a Downtown medical clinic that has not had an IT-related interruption since onboarding.
From apparel and product manufacturers in Vernon and Commerce to aerospace and defense suppliers in El Segundo and the South Bay, we keep production environments online, including the shop-floor and OT networks most MSPs will not touch. We protect CAD files and process IP, segment production from office networks so one infected laptop cannot stop a line, and carry defense-connected suppliers through NIST 800-171 and CMMC. Ask ADJ Lighting in Commerce; they are in our reviews below.
Also served: private equity, technology and startups, and non-profits.
Cybersecurity is part of the service, not an add-on
Identity and access
Multi-factor authentication, conditional access, and privileged account control, with access reviewed as roles change.
Email and endpoints
Email security that stops phishing and impersonation, endpoint protection on every device, a weekly patch cycle, and monthly phishing simulations for staff.
Monitoring and response
24/7 threat detection and response from our in-house security operations center, with a defined path for investigating, containing, and reporting incidents.
Recovery and evidence
Encrypted, immutable backups with tested restores, plus the documentation and control evidence behind cyber insurance renewals, HIPAA, SOC 2, and CMMC.
The full catalog is on the cybersecurity services page, including security awareness training, vulnerability management, and zero trust security.
Switching to CyberDuo: how onboarding works in Los Angeles
| When | What happens | What you do |
|---|---|---|
| Week 1 | Discovery: inventory, documentation, credential and access handoff from the outgoing provider | One kickoff meeting; introduce us to your current provider |
| Week 2 | Security baseline: endpoint protection, MFA, email security, and backup deployed | Approve the MFA rollout schedule |
| Week 3 | Helpdesk cutover: ticketing on every workstation, staff briefing | Send the staff announcement we draft for you |
| Weeks 4 to 6 | Patching, monitoring, and documentation complete; open issues closed | Review the environment report |
| Day 45 | Stabilization review with your Solutions Architect | A 45-minute review meeting |
We have taken over from underperforming providers many times. Your team’s day-to-day should not be interrupted; most staff notice exactly one change, which is that tickets start getting answered in minutes.
Fully managed or co-managed IT for Los Angeles companies
Your outsourced IT department
For businesses that want an external team to own day-to-day IT support, infrastructure management, and security coordination, with every responsibility defined in one annual agreement.
More capability for your existing team
Keep the people who know your business and add 24/7 security operations, endpoint management, senior engineering, or helpdesk capacity, with agreed responsibilities and escalation paths. Scoped per client and priced below fully managed.
| Responsibility | Your IT team | CyberDuo |
|---|---|---|
| Day-to-day user support | Leads | Overflow and after-hours |
| Security monitoring and response | Informed | Leads, 24/7 |
| Microsoft 365 security and licensing | Shared | Leads |
| Patching and endpoint management | Shared | Leads, inside your approval windows |
| Projects and escalations | Leads | Senior engineering support |
| Strategy and budgeting | Leads | Solutions Architect input quarterly |
Details and scoping: Co-Managed IT. Companies without internal IT are served under fully managed IT.
Microsoft 365 management and licensing in Los Angeles
The choice between Business Premium, E3, and E5, or between Exchange Online plans, changes both cost and security coverage. Our guides explain the differences: Business Standard vs Business Premium, E3 vs Business Premium, Exchange Online Plan 1 vs Plan 2, and Entra ID P1 vs P2. Licenses are reviewed quarterly as part of licensing and cost optimization, and the environment itself is secured and monitored under Microsoft 365 management and security.
Our awards and certifications
CISSP certification
Our CISSP-certified engineers design and run the security programs that protect client environments.
Azure Solutions Architect Expert
Expert-level certification for designing secure, scalable environments in Microsoft Azure.
Microsoft 365 Administrator Expert
Expert-level certification for administering and securing Microsoft 365 tenants.
Microsoft Solutions Partner
CyberDuo is a Microsoft Solutions Partner, which covers licensing, deployment, and security across Microsoft 365 and Azure.
SOC 2 Type II attestation
Our SOC 2 Type II attestation shows that our own systems and processes meet audited standards for security, availability, and confidentiality over time.
CMMC and NIST 800-171 ready services
We carry defense-connected organizations through CMMC and NIST 800-171 requirements so DoD-related revenue is never at risk.
8 key qualifications needed when hiring an MSP in Los Angeles
- Industry experience. A provider that already works in your industry understands its compliance requirements and the systems you depend on.
- Verifiable certifications. Expert-level Microsoft, CISSP, and comparable credentials, with links you can check.
- Positive customer references. Read verified Clutch reviews and Google reviews, and ask for a reference in your industry.
- A local presence in Los Angeles. Faster response and same-day on-site support when remote fixes are not enough.
- A security-first standard offering. Threat detection and response, email security, MFA, and training included, not sold as a separate package.
- Room to scale. Endpoints, licenses, and controls added as you grow, on the same agreement.
- Transparent pricing. A published per-user range, a written scope, and no hidden fees.
- Flexibility. Fully managed or co-managed, cloud or on-premises, and the ability to run projects such as migrations.
Frequently asked questions about managed IT services and IT support in Los Angeles
What is a fully managed IT service?
A fully managed IT service is an outsourced IT department. CyberDuo manages the whole environment for a flat per-user fee: helpdesk and on-site support, network and endpoint management, patching, proactive monitoring, cybersecurity and incident response, Microsoft 365 administration and backup, compliance support, and strategic planning with a dedicated Solutions Architect. The goal is business continuity, a better experience for staff, and predictable IT spending.
Which industries do you serve in Los Angeles?
Most CyberDuo clients in Los Angeles are in regulated industries: financial services, healthcare, law, entertainment and media, manufacturing and defense suppliers, private equity, technology, and professional services. The common thread is an environment where security, confidentiality, and audit readiness are part of the job.
How much do managed IT services cost in Los Angeles?
Managed IT services in Los Angeles cost $125 to $250 per user per month in 2026. CyberDuo prices per user on an annual agreement billed monthly. Compliance scope, on-premises servers, and the number of locations move the price within that range; Microsoft 365 and other software licenses are billed separately at Microsoft list price. Co-managed engagements are scoped per client and priced below fully managed.
Do you require a long-term contract?
Agreements are annual and billed monthly per user. Pricing is fixed for the term, and the scope can be adjusted as headcount changes.
What is your response time?
Average first response across all CyberDuo clients is 10 minutes, and 85% of issues are resolved on the first call. Urgent issues such as a site down or an active security incident go straight to an engineer, 24/7, and are worked until resolved.
Do you provide 24/7 IT support in Los Angeles?
Yes. The IT helpdesk is available 24/7 for employee, device, application, and access issues; emergencies are answered around the clock by engineers rather than an answering service; and the security operations center monitors client environments 24/7/365. Companies that operate across time zones are covered on the same agreement.
How does CyberDuo protect my IT infrastructure?
Every agreement includes 24/7 threat detection and response from our in-house security operations center, endpoint protection, email security, multi-factor authentication, security awareness training, and Microsoft 365 security monitoring. Backups are encrypted and immutable so they survive ransomware. Security is part of the standard service, not an upsell.
How are managed IT services different from traditional tech support?
Traditional tech support is break-fix: you call when something breaks. Managed IT services are proactive. Your systems are monitored continuously, patches are applied on a schedule, issues are addressed before they interrupt work, and a dedicated architect plans ahead with you.
Do you support both cloud and on-premises environments?
Yes. CyberDuo manages on-premises, cloud, and hybrid environments, including remote and hybrid workforces with cloud applications, secure remote access, endpoint security, and Microsoft 365.
Do you support Macs?
Yes. Mac, Windows, and mobile devices are managed and protected under the same agreement.
Do you provide Microsoft 365 licensing?
Yes. CyberDuo is a Microsoft Solutions Partner. Licenses are provisioned and billed by CyberDuo at Microsoft list price, reviewed quarterly so you are not paying for seats or plans you do not use, and secured and backed up as part of the service.
What happens if our business is hit with ransomware right now?
Call (855) 933-6638 immediately. The line is answered 24/7 by engineers. Our incident response team contains the spread, preserves evidence, restores systems from protected backups, and manages the compliance and communication obligations that follow. For CyberDuo clients, incident response is built into the agreement. We also take emergency engagements for Los Angeles businesses in active incidents, even if we have never spoken before.
How long does it take to switch from our current IT provider?
A typical Los Angeles onboarding takes 4 to 6 weeks: discovery and documentation of your environment, deployment of our security baseline, helpdesk cutover, and a stabilization review at day 45. The transition, including the handoff with your outgoing vendor, is CyberDuo’s project to manage. Most staff notice one change: tickets start getting answered in minutes.
What happens after onboarding?
A stabilization review at day 45, then quarterly technology and security reviews with your Solutions Architect, a monthly hardware lifecycle report, and ongoing compliance evidence as audits and insurance renewals come up.
We already have an internal IT person or team. Can you work with them?
Yes, and you usually should not replace them. The co-managed IT model keeps your internal team’s institutional knowledge and adds what is hard to build in-house: 24/7 security operations, overflow helpdesk coverage, and senior engineers for escalations and projects. Your IT person stays focused on the business; we cover the nights, weekends, and specializations.
What happens if our business needs to scale quickly?
Endpoints, licenses, and compliance controls are added as you hire, within the same agreement. New offices and acquisitions are onboarded with the same process used for new clients.
Do you provide onsite IT support in Los Angeles?
Yes. Engineers dispatch same day from the Glendale headquarters across all of Los Angeles County: the Westside and coastal cities, the San Fernando Valley, Downtown and Central LA, the South Bay, Pasadena, Long Beach, and Santa Clarita. Orange County and San Diego are served by the same team, and remote IT support covers staff anywhere.
What agreement terms should we review?
The proposal states the annual term, the per-user monthly fee, what is included and what is scoped separately, the support coverage, renewal provisions, and the transition assistance CyberDuo provides if you ever leave. We walk through each of these before signature so nothing in the agreement is a surprise in month two.
What should we bring to the first conversation?
A rough user count, your office locations, the systems your team relies on, and the issues you want solved are enough to start. Mention any upcoming move, renewal, acquisition, audit, or insurance deadline. You do not need a complete inventory; discovery is our job.
Which MSP is the best for your business?
Besides pricing and local presence, prioritize security. Look for a proven record in threat detection and response, security features included in the standard offering rather than sold as add-ons, certifications you can verify, and the ability to run projects such as migrations and new deployments. The eight qualifications on this page are a practical checklist.
Local IT support across Greater Los Angeles: areas we serve
| Westside and Coastal | San Fernando Valley | Downtown and Central | South Bay and Beyond |
|---|---|---|---|
| Santa Monica | Burbank | Downtown LA (DTLA) | El Segundo |
| Century City | Glendale (HQ) | Hollywood | Torrance |
| Beverly Hills | Sherman Oaks | Koreatown | Long Beach |
| Culver City | Encino | Miracle Mile | Pasadena |
| Marina Del Rey | Woodland Hills | Vernon | Santa Clarita |
| Playa Vista | Studio City | Commerce | Manhattan Beach |
Beyond LA County: Orange County, San Diego, and remote support nationwide.
About CyberDuo in Los Angeles
CyberDuo, Inc. is a managed service provider (MSP) and cybersecurity-first IT support company headquartered at 535 N Brand Blvd, Suite 610, Glendale, CA 91203, about eight miles from Downtown Los Angeles, with an in-house 24/7 security operations center and engineers who dispatch across Los Angeles County.
- Headquarters
- 535 N Brand Blvd, Suite 610, Glendale, CA 91203
- Service area
- Los Angeles County on-site; Orange County and San Diego; remote IT support nationwide
- Services
- Fully managed IT, co-managed IT, cybersecurity, Microsoft 365 and cloud, backup and recovery, vCIO and vCISO
- IT support
- 24/7 helpdesk and security operations; 10-minute average first response; same-day on-site dispatch
- Pricing
- $125 to $250 per user per month, annual agreement billed monthly
- Onboarding
- 4 to 6 weeks, stabilization review at day 45
- Attestation
- SOC 2 Type II, examined by KirkpatrickPrice
- Partner status
- Microsoft Solutions Partner; CISSP-led engineering team
- Industries
- Financial services, healthcare, law, entertainment and media, manufacturing and defense, private equity, technology, professional services
- Reviews
- 5.0 on Clutch across 39 verified reviews
The company holds a SOC 2 Type II attestation, runs an in-house 24/7 security operations center, is a Microsoft Solutions Partner, and is led by CISSP-certified engineers. It serves regulated businesses across Los Angeles, Orange County, and San Diego, with on-site support anywhere in Southern California. Learn more on the company overview and leadership pages.
Los Angeles headquarters 535 N Brand Blvd, Suite 610, Glendale, CA 91203Phone: (855) 933-6638
Email: ask@cyberduo.com
Office hours: Monday to Friday, 9 AM to 6 PM. Saturday and Sunday closed.
IT helpdesk, emergency line, and security operations: 24/7/365.