Managed IT Services in New York City
Security-first IT for firms where the clock is the whole business. CyberDuo is the managed service provider for New York’s funds, law firms, and healthcare groups: a dedicated local team working your hours, and a 24/7 in-house security operations center that never leaves its post.
CyberDuo in New York, at a glance
CyberDuo is a cybersecurity-first managed IT services provider serving New York City businesses from its office at 177 Prince Street in SoHo, with a dedicated local team on Eastern time backed by the company’s in-house 24/7 security operations center. CyberDuo is SOC 2 Type II attested, a Microsoft Solutions Partner, and led by CISSP-certified security engineers. The firm specializes in regulated industries, including financial services, private equity, law firms, and healthcare, and supports client alignment with NYDFS 23 NYCRR 500, SEC and FINRA cybersecurity expectations, and the New York SHIELD Act. CyberDuo is headquartered in Los Angeles and serves clients on both coasts and nationwide.
Built for regulated New York
New York is not a general market. It is the densest concentration of regulated businesses in the country, and the firms that run it share one operating condition: scrutiny. Examiners, auditors, opposing counsel, cyber insurers, and clients who read the engagement letter. CyberDuo was built for exactly this environment. Our IT services for New York businesses start from a different premise: security is not a line item added to the contract. It is the foundation the contract sits on.
Financial services
RIAs, broker-dealers, and asset managers navigating SEC cybersecurity expectations, FINRA guidance, and New York’s own DFS regulation.
Private equity
Deal environments where a compromised mailbox is a compromised transaction, and where LPs now ask about security posture in diligence.
Law firms
Privilege, client confidentiality, and outside counsel guidelines that now read like security audits.
Healthcare
Practices and groups balancing patient access with HIPAA obligations and uptime that is never optional.
NYDFS 23 NYCRR 500
New York is the only state with a dedicated cybersecurity regulation for financial services companies, and every phase of its amended requirements is now in force. Most IT providers in this market mention HIPAA and stop.
CyberDuo builds managed environments with DFS obligations designed in from day one: MFA enforced everywhere, asset inventory maintained as a living document, logging and monitoring that produces evidence rather than assumptions, and documentation your compliance officer can hand to an examiner.
Plain terms: we support alignment with 23 NYCRR 500, SEC and FINRA cybersecurity expectations, and the SHIELD Act. We do not sell certification guarantees, because no honest provider can. What we deliver is an environment built to the framework and the documentation to show it.
Enforced across the environment, not just the VPN.
Complete, current, and maintained as systems change.
Continuous, with evidence retained for examination.
Tested plans and 72-hour DFS reporting readiness.
Documentation leadership can sign with confidence.
Cybersecurity in NYC starts with a real SOC. Ours. Awake at 3am.
Ask any managed IT provider in New York who is actually watching your environment overnight, and listen for the pause. CyberDuo runs its own 24/7 security operations center, staffed by our engineers, monitoring every client environment around the clock. When something fires at 3am Eastern, it is investigated at 3am Eastern, not queued for the morning shift. This is what managed security services should mean in this market: cybersecurity services for New York businesses delivered by the firm that runs your IT, not bolted on by a subcontractor.
And we publish our stack, which almost no MSP will do. If a provider will not name their tools, ask why.
EDR across every managed endpoint
MDR with live response
Zero trust network access
Patching, monitoring, control
Mail, files, and Teams protected
Security awareness and phishing simulation
What we manage for New York firms
Cybersecurity
Cybersecurity services for New York firms: threat detection and response, email security, identity and access management, vulnerability management, penetration testing, and awareness training, run through our own SOC.
IT management
Outsourced IT for firms that want one accountable partner, and co-managed IT for teams that need depth and coverage. 24/7 helpdesk, 10-minute average first response, and backup and disaster recovery built into every engagement.
Cloud and collaboration
Microsoft 365 support, Azure consulting, and cloud services for NYC firms that run cloud-first. Our practice is built Microsoft-centric by design.
IT strategy and consulting
IT consulting for New York firms: roadmaps, budgets, governance, and continuity planning, so technology decisions are made ahead of examiner questions instead of after them.
IT support in New York City, around the clock
When something breaks at 9:04 on a Monday in Midtown, nobody wants a ticket number. CyberDuo’s 24/7 IT helpdesk answers with a 10-minute average first response, resolves most issues on first contact, and escalates to senior engineers without a phone tree. Remote IT support handles the overwhelming majority of day-to-day problems; when hands-on work is needed, your New York lead coordinates onsite support at your office.
24/7 helpdesk
Live engineers on every shift. Helpdesk services measured in minutes, not business days, with the same standard at 3pm and 3am.
Network support and monitoring
Network monitoring that catches degradation before it becomes an outage, plus firewall, Wi-Fi, and IT infrastructure management.
Emergency and same-day response
Urgent issues jump the queue, and active security incidents go straight to the SOC for containment and response.
Small business to mid-market
IT support for small businesses in NYC with a specific profile: regulated firms of roughly 20 to 200 seats that need enterprise-grade security at SMB scale.
Where we work: from our office in SoHo, our New York clients sit where the city does business. SoHo, Tribeca, and the Financial District downtown; Flatiron, Chelsea, Hudson Yards, and Midtown; DUMBO and Downtown Brooklyn; Long Island City in Queens; and firms across the tri-state area. Whatever your team calls it, tech support, computer support, or just the IT people, the experience is the same: one number, answered by an engineer.
One MSP in New York City, two ways to work with us
Fully outsourced IT. CyberDuo becomes your IT department: helpdesk, security, cloud, and strategy under one accountable partner and one monthly number. The right model for firms without internal IT that want outsourced IT services in NYC without vendor sprawl.
Co-managed IT. Your internal team keeps the wheel; we bring 24/7 coverage, security operations, escalation depth, and project capacity. Co-managed IT for New York firms is divided explicitly at onboarding, so nothing falls between two owners.
Your first 30 days
A dedicated project manager runs discovery of your environment, deploys the security baseline, documents everything, and transitions your users with minimal disruption. You meet your success manager and lead engineer before go-live, not after the first ticket.
By day 30, the SOC is watching, backups are verified, and your team knows exactly who to call. Complex multi-entity environments are scoped honestly up front rather than discovered in month two.
Where we actually are, down to the suite number
A large share of providers marketing themselves as New York companies operate substantially or entirely from outside the state. Buyers rarely find out until the first onsite request. So here is our structure, completely: no implication, just the facts.
Our New York office is at 177 Prince Street, Suite 518, in SoHo, and your day-to-day contacts work from it, on Eastern hours, meeting at our office or yours. Around-the-clock monitoring runs from our 24/7 security operations center. Our headquarters and deepest engineering bench are in Los Angeles, which means when New York sleeps, our West Coast engineers are still three hours from ending their day, and our SOC never ends its day at all.
Ours is in-house, staffed by CyberDuo engineers, 24/7.
We are attested as an organization. Independently examined, over time.
Our SOC analysts, on shift, in our operations center. Not a morning queue.
SentinelOne, Blackpoint Cyber, Dropsuite. Named above, in public.
Your New York account lead, from Prince Street or at your office, on a cadence you set.
What managed IT costs in New York
Quick answer
Comprehensive managed IT in the New York market typically runs between $150 and $300 per user per month, with compliance-heavy environments trending higher. The main cost drivers are security depth, compliance scope, response commitments, and environment complexity.
CyberDuo prices per user, and security is included in every engagement rather than sold back to you as add-ons, because we do not take clients without a security baseline. For a scoped number, a 30-minute conversation about your user count, compliance obligations, and current environment gets you a real figure instead of a placeholder.
What clients say
“The workflow was straightforward. During onboarding, they assigned a project manager who made sure we had every checkbox checked. Upon completion, they assigned a success manager and a main engineer responsible for all incidents.”
Vadim Fedin, CIO, SeQuant Capital
New York managed IT, answered
Does CyberDuo have an office in New York?
Yes. CyberDuo’s New York office is at 177 Prince Street, Suite 518, New York, NY 10012, in SoHo, between the Prince Street R/W and Spring Street C/E stations. The local team works Eastern hours and meets at our office or yours, backed by our in-house 24/7 security operations center. The company is headquartered in Los Angeles, and we publish this structure openly because buyers in this market deserve to know exactly who is where.
What does managed IT cost in New York City?
Comprehensive managed IT in New York typically runs $150 to $300 per user per month, with security depth and compliance requirements as the biggest variables. CyberDuo prices per user with security included in every tier.
Can CyberDuo help with NYDFS 23 NYCRR 500?
Yes. CyberDuo builds and manages environments aligned with DFS 500 requirements, including multi-factor authentication across the environment, asset inventory, monitoring and logging, incident response planning, and the documentation covered entities need for annual certifications. CyberDuo supports alignment with the framework; it does not issue or guarantee certifications.
Is CyberDuo itself SOC 2 compliant?
CyberDuo is SOC 2 Type II attested as an organization. That means our own controls have been independently examined over time, not just our clients’ controls. Ask any provider you evaluate whether the same is true of them.
Does CyberDuo support co-managed IT for firms with internal teams?
Yes. Many New York firms in our profile keep an internal IT lead or small team and use CyberDuo for 24/7 coverage, security operations, escalation depth, and project capacity. Responsibilities are divided explicitly during onboarding so nothing falls between two owners.
How fast is support?
CyberDuo’s helpdesk operates 24/7 with a 10-minute average first response, and the majority of issues are resolved on first contact. New York clients get a named account manager and direct access to the engineers who know their environment.
What industries does CyberDuo serve in New York?
Financial services, private equity and fund operations, law firms, healthcare, and professional services. CyberDuo’s model is built for regulated, Microsoft 365-centric businesses of roughly 20 to 200 seats.
How does onboarding work?
A dedicated project manager runs a structured onboarding: environment discovery, security baseline deployment, documentation, and user transition, typically over the first 30 days. You meet your success manager and lead engineer before go-live, not after the first ticket.
Who provides the best IT support in New York City?
Best depends on your risk profile. For regulated firms, judge providers on five things: an in-house SOC, the provider’s own SOC 2 Type II attestation, a named security stack, measured response times, and honest answers about where their people sit. CyberDuo publishes all five on this page; hold every MSP in New York to the same bar.
Does CyberDuo provide IT support for small businesses in NYC?
Yes, with a specific profile: regulated small and mid-sized firms of roughly 20 to 200 seats. A 15-person RIA gets the same SOC, the same stack, and the same response standard as a 200-seat fund administrator.
Do you offer emergency or same-day IT support in New York?
Yes. The helpdesk runs 24/7 with a 10-minute average first response, and active cyber security incidents go straight to the SOC for containment. If you are mid-incident right now, call rather than filling out a form.
What is the difference between an MSP and an IT consultant?
An IT consultant advises on a project and leaves. A managed service provider owns the outcome continuously: monitoring, support, security, and strategy under one agreement. CyberDuo does both, but the managed relationship is the core; IT consulting is built into it rather than billed by the hour from a stranger.
CyberDuo Manhattan, New York City
177 Prince Street, Suite 518 New York, NY 10012Between the Prince Street R/W and Spring Street C/E stations, a short walk from Tribeca and Hudson Square. Meetings at our office or yours.
Talk to the New York team
One conversation. Your environment, your compliance obligations, your headcount, and a straight answer on scope and cost.